New contact center manager starts the work
Rokas Romanovas, 28, joined AD BALTIC’s team to lead the new contact center in the company.
He was a student of economics at Vilnius University with extensive experience in working with clients. Rokas started as a client service specialist at PIGU.LT, later he headed the entire contact center, developed a customer service standard and processes. He also gained experience at LIETUVOS ENERGIJA.
Rokas Romanovas faces the challenge of developing and transforming AD BALTIC’s call center into a multichannel contact center, whose main goal is to develop customer service and ensure the highest standards. The new manager claims that the company’s image and revenue are determined by how we work with our customers, how we keep them, and how we respond to their needs. We must understand that customer service is not just a department or something that the department will do. Customer service is our daily work and the ultimate goal. Because it is the customer who pays us a salary, so it’s worth the effort. Rokas Romanovas started the work on 26 February 2019.